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Average Call Length
Preferred Max Waiting Time (Service Level)
Average Patience Time before Hanging Up (Erlang A)
Maximum Queueing Capacity (Erlang A)
Call Volumes - Average For Hour
Note: If using Erlang C, you may see negative results. This means that the agents cannot catch up with the caller backlog. Because there are no abandoned calls with Erlang C the queue will spiral out of control. Erlang C is unable to provide a meaningful result in these instances. Normally these would be shown as N/A results but because this is a graph a number must chosen.
0 shifts remaining
Auto Assign Shifts
To automatically assign shifts requires a custom module tailored to the specific business. Click below to see more information about automatic shift assignment as well as pushing shifts to a 3rd party workforce manager.
To automatically push the shifts to a 3rd party workforce manager requires a custom built module for the specific workforce manager. Most workforce managers will provide an API to integrate with. This allows 2 way communication between their software and this application so you can see Erlang results for any shift changes within the workforce manager as well as create a schedule in this application and upload it within a minute or so.