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Average Call Length
Preferred Max Waiting Time (Service Level)
Average Patience Time before Hanging Up (Erlang A)
Maximum Queueing Capacity (Erlang A)
Erlang Type

Call Volumes - Average For Hour


For Day:

Chosen Shifts


Note: If using Erlang C, you may see negative results. This means that the agents cannot catch up with the caller backlog. Because there are no abandoned calls with Erlang C the queue will spiral out of control. Erlang C is unable to provide a meaningful result in these instances. Normally these would be shown as N/A results but because this is a graph a number must chosen.


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